FAQs

HOW DO I CONTACT TECHNICAL SUPPORT?

1. Please have your invoice/services number ready before contacting us.

2. How to locate invoice/services sticker: See the image below for more info.

3. Your invoice/service sticker will start with IL12345, DS67890, and NY13579, etc. (This depends on the area of where it's located on the back of the tub.)

4. Dial (877) 322-7827 and select option 2 for further assistance. 

REPLACING PARTS ON NS699 MASSAGE CHAIR:

HOW DO I REPLACE THE MOTHERBOARD?

HOW DO I REPLACE THE ARM SWIVEL?

HOW DO I REPLACE THE REMOTE CONTROL CABLE?

HOW DO I REPLACE THE RECLINE AND INCLINE ACTUATOR?

HOW DO I REPLACE THE FORWARD AND BACKWARD ACTUATOR?

HOW DO I REPLACE THE USB PORT?

HOW DO I REPLACE THE KNEAD MOTOR?

Where are your showrooms located?

Georgia

5441 Bulford Hwy NE.
Doraville, GA 30340

Illinois

4928 N Broadway St
Chicago, IL 60640

New York

33-14 Farrington St
Flushing, NY 11354

Virginia

6791 Wilson Blvd.
Falls Church, VA 22044

Texas

2755 Miller Park North
Garland, TX 75042

Pennsylvania

1935 Washington Ave
Philadelphia, PA 19146